Privacy Policy
Last Updated: March 2025
At solavirextan, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial stability analysis services.
We're committed to transparency and compliance with the Australian Privacy Principles under the Privacy Act 1988. Your trust matters to us, and we want you to understand exactly what happens with your data.
Information We Collect
When you engage with our services, we collect different types of information depending on how you interact with us. Some information you provide directly, while other data is collected automatically through your use of our platform.
Personal Information You Provide
- Contact details including your name, email address, phone number, and business address
- Financial information necessary for analysis, such as income data, expense records, and existing financial commitments
- Business details including company name, ABN, industry sector, and operational information
- Communication preferences and any correspondence you have with our team
- Payment information when you purchase our services
- Feedback, survey responses, and testimonials you choose to share
Information Collected Automatically
Our systems automatically gather certain technical data when you visit our website or use our services. This includes your IP address, browser type, device information, pages visited, and how you navigate through our site. We also track usage patterns to improve our service delivery and user experience.
How We Use Your Information
We use the information we collect for specific purposes related to providing and improving our financial analysis services. Here's what we do with your data:
- Conducting comprehensive financial stability analyses tailored to your specific situation and business needs
- Communicating with you about your analysis results, service updates, and responding to your inquiries
- Processing payments and maintaining accurate billing records for our services
- Improving our analytical methods and service offerings based on aggregated usage patterns
- Sending educational content and updates about financial management practices when you've opted in
- Complying with legal obligations including tax reporting and regulatory requirements under Australian law
- Protecting against fraud, unauthorized access, and ensuring the security of our platform
We don't use your personal financial information for marketing purposes without your explicit consent. Our primary focus is delivering the analysis services you've requested.
Your Data Under Australian Law
As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles. This means you have specific rights regarding your personal information, including the right to access, correct, and request deletion of your data.
We only share your information with third parties when necessary to deliver our services or when required by law. You have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we've mishandled your data.
Data Sharing and Disclosure
We don't sell your personal information to anyone. That's a hard line for us. However, we do share data in specific circumstances:
Service Providers and Business Partners
We work with trusted third-party providers who help us deliver our services. This includes cloud hosting providers, payment processors, and communication platforms. These partners are contractually obligated to protect your data and can only use it for the specific purposes we authorize.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes responding to subpoenas, complying with tax obligations, and cooperating with law enforcement when legally required.
Business Transfers
If solavirextan is acquired, merges with another company, or undergoes a significant business change, your information may be transferred as part of that transaction. We'll notify you before your data is transferred and becomes subject to a different privacy policy.
Data Security Measures
We take data security seriously and implement multiple layers of protection. Your financial information is encrypted during transmission using industry-standard TLS protocols. We store data on secure servers with restricted access, and our team members can only access information necessary for their specific roles.
Our security measures include:
- End-to-end encryption for sensitive financial data transmission
- Regular security audits and vulnerability assessments of our systems
- Multi-factor authentication for staff accessing client information
- Automated backup systems with encrypted storage
- Staff training on data protection and privacy best practices
- Incident response procedures for potential security breaches
While we implement robust security measures, no system is completely immune to risks. We can't guarantee absolute security, but we continuously update our practices to protect your information against unauthorized access, disclosure, or destruction.
Data Retention and Deletion
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Different types of data have different retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial analysis records | 7 years | Australian tax and accounting regulations |
| Client communications | 5 years | Business records and dispute resolution |
| Payment information | 7 years | Financial reporting requirements |
| Marketing preferences | Until you withdraw consent | Ongoing communication management |
| Website analytics data | 26 months | Service improvement and optimization |
When data is no longer needed, we securely delete or anonymize it. You can request deletion of your personal information at any time, though we may need to retain certain records to comply with legal obligations.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.
Access and Correction
You can request access to the personal information we hold about you at any time. We'll provide this information within 30 days of your request. If you notice any inaccuracies in your data, you can ask us to correct it, and we'll update our records promptly.
Data Portability
You can request a copy of your data in a structured, commonly used format. This makes it easier if you want to transfer your information to another service provider.
Marketing Communications
You control whether you receive marketing emails from us. Every marketing email includes an unsubscribe link, or you can contact us directly to update your preferences. Even if you opt out of marketing, we'll still send essential service-related communications.
Complaints and Concerns
If you have concerns about how we handle your information, contact our privacy officer first. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.
We use different types of cookies:
- Essential cookies that enable basic website functionality and security
- Performance cookies that help us understand how visitors interact with our site
- Functional cookies that remember your preferences and settings
- Analytics cookies that provide insights into user behavior and site performance
You can control cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use some features of our website. Our analytics tools collect aggregated, non-personally identifiable information about site usage patterns.
Third-Party Services and Links
Our website may contain links to external sites or integrate with third-party services. We're not responsible for the privacy practices of these external sites. When you click on third-party links, you leave our site and should review the privacy policies of those destinations.
We carefully select service providers who meet our standards for data protection, but their policies and practices are separate from ours. Some third-party tools we use include payment processors, communication platforms, and analytics services. Each operates under its own privacy framework.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.
Children's Privacy
Our services aren't designed for individuals under 18 years old. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
International Data Transfers
While we primarily operate within Australia, some of our service providers may process data outside Australian borders. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
We only work with international providers who meet strict data protection requirements and enter into agreements that require them to handle your data with the same level of protection required under Australian law.
Contact Our Privacy Officer
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your information, we're here to help.
Privacy Officer
solavirextan Financial Services
Cosmopolitan Shopping Centre, shop g9/2-22 Knox St
Double Bay NSW 2028, Australia
Phone: +61449536008
Email: support@solavirextan.com
We aim to respond to all privacy inquiries within 10 business days. For complex requests, we may need up to 30 days and will keep you informed of our progress.